Complaints

Provide a complaint or feedback below.

Lakes College, West Cumbria is committed to high standards of service in all its operations. To that end, it actively encourages all stakeholders to inform the College authorities when the standard of service they receive is not what they expect.

If you would like to provide us with a complaint or feedback, please complete the form below and a member of staff will be in touch with you as soon as possible.

Complaint Form

This is a:*
Section 1: Your details:
First Name*
Last Name*
Postal Address*
Telephone Number*
Mobile Number*
Email Address*
Do you require an interpreter?*
If yes, which language?
Section 2: Please state your concerns
Please provide details of your main concerns, including what events led to making the complaint or feedback, approximate dates and who was involved.
Concerns*
Section 3: Feedback made on another person's behalf
Are you providing feedback on another person's behalf?*
If your answer is 'yes' to the question above, please provide the following details about the person on whose behalf you are acting:
First Name
Last Name
Postal Address
Telephone Number
Mobile Number
Email Address
Please provide details of your relationship to the person on whose behalf you are acting:
Are you a legal representative for the person who received the service?
(e.g. parent of a child under 18 years or guardian).
If yes, please provide details:
Does the person know you are making a complaint on their behalf?
If no, please provide the reason why:
Are we able to speak with the person who received the service?
If no, please provide the reason why:
Section 4: Privacy
Lakes College is committed to protecting your privacy. We collect and handle personal information that you provide on this feedback form for the purpose of investigating and responding. Lakes College will only use your information in accordance with relevant privacy and other laws. In order for us to provide services to you effectively and efficiently, we may need to share your personal information with others, such as Directors, Senior Managers and Curriculum Operation Leaders that deal with the matters identified in your feedback. If you wish to contact Lakes College who are responsible for managing the personal information that you provide on this form, please call 01946 839300 EXT 1145.
Section 5: Declaration
Please declare that the information provided is true and correct.
I agree that the information I have provided is true and correct.